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2.9

I went to surprise my wife with a vacation to universal. Was dealing with a travel agent.

Seem to be going good. Had to do the planning at work due to I didnโ€™t want my wife to find out. I sent the travel agent the dates I wanted 4-2318 to the 4-27-18. Told her to have paperwork ready to go cause I would have to take care of it after work before my wife came home.

By the time the agent called my wife was already home. She said she had everything ready I just need to put payment down and sign. I told her I couldnโ€™t see the dates on the email (had to use my phone to sign). She told me it will be ok.

So I payed in full and when it was time to go on vacation I found out our plane had already taken off two weeks before. I made the best of the vacation by driving from Michigan down to Orlando and booking a new room. I figured I would take care of the problem when I got back. Bottom line they only refunded me half of what I paid.

The supervisor wouldnโ€™t give me info I wanted about their boss or regional manager.

Donโ€™t go through aaa for and Disney Or universal trips. You can get way better service calling the direct resort.

Reason of review: Order processing issue.

Location: 38751 Twelve Mile Rd, Farmington Hills, MI 48331, USA

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So glad I'm reading these reviews. Will NEVER use AAA!

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