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I haven’t even started my trip. They credited my deposit to another traveler and billed more than stated to make up for it. I have no transfers from airports to hotels and vice versa during the trip, only to and from my home airport. When quoting the ‘add on ‘...
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2.4
#1343296
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Due to this date unable to reimburse me the $125 they charged me for service charges on three flights they have been give me the runaround the last I called them they said it was in process and that my Bank was holding it I talk to my bank and they said they are not...
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2.8
#1328041
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The agents at AAA know little to nothing about the world apart from dismal vacations to Disney properties and fat farm cruises.
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Anonymous
Dawn Delta

they also promise a lot more than they actually deliver. If you complain long enough, they offer you 10% off on a future crummy tour. You get the usual runaround about so and ...

1.0
#1288206
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We just got back from a Europe trip. The trip was wonderful, but the AAA travel agent did little-to-nothing to help. From the beginning of planning, it seemed as if we were bothering the agent, Lisa anytime we asked a question or had any sort of concern. She booked an...
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1.7
I liked
  • Cleanliness of the location
I didn't like
  • Mistakes made by agent
  • No follow up
  • Uninformed travel agent
#1267056
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After 2 deaths in our family, my husband and I decided to take time off and do some traveling. We visited AAA, because we are members and thought they could help us with a vacation package. We spoke with Heidi, the agent who was nice at the beginning, but after we...
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Anonymous
Anonymous

I was going to use an AAA agent to book a rather complicated trip. I'm an AAA member, dropped out of that as THAT service wasn't great for a number of years but back now. I ca...

Anonymous
sally sheahan

what office is this?

#1254158
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I went to surprise my wife with a vacation to universal. Was dealing with a travel agent. Seem to be going good. Had to do the planning at work due to I didn’t want my wife to find out. I sent the travel agent the dates I wanted 4-2318 to the 4-27-18. Told her to have...
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Anonymous
Anonymous

So glad I'm reading these reviews. Will NEVER use AAA!

2.8
#1251420
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I have been with AAA for over 12 years. I have my whole family listed with separate cards and it is 5 of us. they said they are not renewing with us because we had 12 service calls, some with towing within 3 years. If you are paying for a service and you have 5 people...
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Anonymous
Anonymous

You lose.

1.2
I didn't like
  • Cancellation
#1249852
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I recently booked a trip to Africa with my daughter for her college graduation. The package I chose was “In the Footprints of Mandela”. In the booklet, there is a clause in small font stating air travel for $730.00. I questioned the agent, Keith Conkin, "if I were to...
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Anonymous
Joe

We looked at the AAA booklets for their cruises , and one of them was over for 11,000 dollars for 11 nights,11 breakfast ,5 lunches,7 dinners, along with seeing some of the si...

1.9
Florham Park, New Jersey
I didn't like
  • Agent lying
  • Problem not resolved
  • Pricing extreme
#1235672
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I am looking at this tour for September. I am wondering if anyone has taken this tour and want to know if it was all you expected or more? Did you see the waterfalls in Yellowstone?Was there enough time at each location? It seems rushed to me??? My friends and I are...
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4.0
#1234448
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Booked a hotel, they changed my price after getting my credit card info, and sold my reservation to Priceline. When I called AAA they said they can't change it because it's magically a Priceline reservation (who I'd never do business with). When I call priceline they...
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1.0
I didn't like
  • Agent lying
  • Price gouging
  • Customer service
#1233191
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