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The agents at AAA know little to nothing about the world apart from dismal vacations to Disney properties and fat farm cruises.
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Anonymous
Dawn Delta

they also promise a lot more than they actually deliver. If you complain long enough, they offer you 10% off on a future crummy tour. You get the usual runaround about so and ...

1.0
#1288206
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We just got back from a Europe trip. The trip was wonderful, but the AAA travel agent did little-to-nothing to help. From the beginning of planning, it seemed as if we were bothering the agent, Lisa anytime we asked a question or had any sort of concern. She booked an...
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1.7
I liked
  • Cleanliness of the location
I didn't like
  • Mistakes made by agent
  • Supervisors unavailable
  • Difficulty making changes or upgrades
#1267056
Reply to reviews
After 2 deaths in our family, my husband and I decided to take time off and do some traveling. We visited AAA, because we are members and thought they could help us with a vacation package. We spoke with Heidi, the agent who was nice at the beginning, but after we...
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Anonymous
sally sheahan

what office is this?

Anonymous
Anonymous

I thought AAA would be a good agency to book a trip through. Reading these complaints I will look elsewhere. I am a senior citizen, would be travelling alone & don't need prob...

#1254158
Reply to reviews
I went to surprise my wife with a vacation to universal. Was dealing with a travel agent. Seem to be going good. Had to do the planning at work due to I didn’t want my wife to find out. I sent the travel agent the dates I wanted 4-2318 to the 4-27-18. Told her to have...
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Anonymous
Anonymous

So glad I'm reading these reviews. Will NEVER use AAA!

2.8
#1251420
Reply to reviews
I have been with AAA for over 12 years. I have my whole family listed with separate cards and it is 5 of us. they said they are not renewing with us because we had 12 service calls, some with towing within 3 years. If you are paying for a service and you have 5 people...
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Anonymous
Anonymous

You lose.

1.2
I didn't like
  • Cancellation
#1249852
Reply to reviews
I recently booked a trip to Africa with my daughter for her college graduation. The package I chose was “In the Footprints of Mandela”. In the booklet, there is a clause in small font stating air travel for $730.00. I questioned the agent, Keith Conkin, "if I were to...
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Anonymous
Joe

We looked at the AAA booklets for their cruises , and one of them was over for 11,000 dollars for 11 nights,11 breakfast ,5 lunches,7 dinners, along with seeing some of the si...

1.9
Florham Park, New Jersey
I didn't like
  • Pricing extreme
  • Agent lying
  • Problem not resolved
#1235672
Reply to reviews
I am looking at this tour for September. I am wondering if anyone has taken this tour and want to know if it was all you expected or more? Did you see the waterfalls in Yellowstone?Was there enough time at each location? It seems rushed to me??? My friends and I are...
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4.0
#1234448
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Booked a hotel, they changed my price after getting my credit card info, and sold my reservation to Priceline. When I called AAA they said they can't change it because it's magically a Priceline reservation (who I'd never do business with). When I call priceline they...
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1.0
I didn't like
  • Customer service
  • Being ripped off
  • Agent lying
#1233191
Reply to reviews
We purchased Euros with the understanding that there weren't additional fees like currency exchange services at airports and banks from AAA. I did notice the exchange rate that week was 1.23 for euros, yet AAA charged 1.32. Nothing was mentioned by the agent as to the...
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Anonymous
Anonymous

Wow, reading all these reviews-no thanks-I've bad problems w/AAA road service, I can only imagine the nightmare of travel. I'm interested in an African Safari. I'm a senior-wo...

1.8
I didn't like
  • Currency rate from travelex is too high
#1216599
Reply to reviews
In October, 2017 my husband and I paid AAA a sizable amount of money to reserve 1st class seats on Copa Airlines, for a trip we had wanted to take in August, 2018 to celebrate our 40th wedding anniversary. Since planning that trip we encountered several large...
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1.0
#1206028
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