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I recently booked a trip to Africa with my daughter for her college graduation. The package I chose was “In the Footprints of Mandela”. In the booklet, there is a clause in small font stating air travel for $730.00. I questioned the agent, Keith Conkin, "if I were to...
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1.9
Florham Park, New Jersey
I didn't like
  • Problem not resolved
  • Pricing extreme
  • Agent lying
#1235672
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I am looking at this tour for September. I am wondering if anyone has taken this tour and want to know if it was all you expected or more? Did you see the waterfalls in Yellowstone?Was there enough time at each location? It seems rushed to me??? My friends and I are...
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4.0
#1234448
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Booked a hotel, they changed my price after getting my credit card info, and sold my reservation to Priceline. When I called AAA they said they can't change it because it's magically a Priceline reservation (who I'd never do business with). When I call priceline they...
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1.0
I didn't like
  • Customer service
  • Problem not resolved
  • Price gouging
#1233191
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We purchased Euros with the understanding that there weren't additional fees like currency exchange services at airports and banks from AAA. I did notice the exchange rate that week was 1.23 for euros, yet AAA charged 1.32. Nothing was mentioned by the agent as to the...
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1.8
I didn't like
  • Currency rate from travelex is too high
#1216599
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In October, 2017 my husband and I paid AAA a sizable amount of money to reserve 1st class seats on Copa Airlines, for a trip we had wanted to take in August, 2018 to celebrate our 40th wedding anniversary. Since planning that trip we encountered several large...
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1.0
#1206028
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Booked a room January 16th through AAA travel. Our plans have changed slightly so I tried to cancel our reservation (two weeks before our arrival), but have been told that we cannot cancel. The reservation agreement did not adequately disclose that we could not cancel....
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1.0
I didn't like
  • Non-refundable reservation
#1198365
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My husband and I booked a trip to Canada in Dec. 2016. When we got there, i was inadmissible due to long ago misdemeanors. When we returned, we were then notified by a sign with thia alert. It was not there when I booked it. Also there was a very small print of this...
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2.0
#1184531
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Last years AAA left my wife stranded for 6 hours waiting to be towed. Yesterday I had a flat tire on my way to care for my father who is in Hospice. I had to search the Internet to find a tow truck that cost me $125.00. For 9 hours and 16 phone attempts there was no...
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#1161353
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Aaa Travel - Kathy Paine 602.230.3213 and AZ AAA are thieves.

They made a simple change of flight to get home for the holidays a miserable, extorting experience. I will never do business with any of them again.
1.4
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1151511
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This November my wife and I visited AAA travel agency to get information about a trip to Universal Orlando. We were quoted a price of $3083.82 which included our 3 grandchildren. We were told that the package was buy 2 days and get 2 days free at the 3 Parks at...
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2.0
Pleasant Hills, Pennsylvania
I didn't like
  • Uninformed travel agent
#1149018
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