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BarryKeith S

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Verified Reviewer

A.A.A. Membership crooks. They are just like the rest of the Organization... all the way to the top; including President Condon. The local service representatives, are as unhelpful as the ones sitt

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A.A.A. Membership crooks. They are just like the rest of the Organization... all the way to the top; including President Condon. The local service representatives, are as unhelpful as the ones sitting on the phone at home "working" as the dog is barking in the background. No authority, provided with no information; and no leadership. They ripped me off on a 3 year membership; and are now backtracking by saying they are saving the environment buy giving us a new card every 3 years, when I already had paid for 3 years, and they now say I have only been a member for 1 year. I am almost 73 now. I even had car insurance with them when I lived in California, and Tennessee in 1975. Their trip tics are a joke. Their service is terrible; and they have been completely irrelevant for years. I want to point out that when I was in the office, they told me they "did NOT CARE". In fact : since GPS; and Google maps, they are almost completely useless. most insurance companies have better services.Also, the discounts are hotels are nothing compared to Veterans discounts, Senior discounts, rewards points, rental car discounts; and Hotels.com, ETC. Their customer service is NO services at all! Their saving the environment (new excuse for ripping you off; is a TOTAL farce and a way to steal from older people who are traditionally hung up on the FORMERLY great service their own parents received in the 60's and 70's. Their primary focus now is to maintain jobs for people who should , for the most part be on Jenny Craig, as opposed to consuming mass quantities of bad food. The excuses they give after you are conned by them' are the TOOLS OF INCOMPETENCE. There is more plastic in the cola bottle; or Gatorade bottles on their desks; than in those cards. For the most part it is nothing more than a campaign to keep people at work; that could otherwise NOT find a job; and keep moving locations in the process. My recommendation is NEVER to use them again; or to begin with; and also report them to the proper oversight committees, for mail fraud, and delivering false products into commerce. Their towing companies now are so poor that they have to run repair shops to supplement their businesses. THEY ARE A misleading group of predators on an unaware public. Just like The A.A.R.P. Most of the above is primarily the fault of the #fraudulentadvertising corporate, greedy junk mail litterers, and shysters. #whatafreakingJOKE! #nohelpfortheirvictims. Just look at their ratings!!! NO WONDER they are desperate enough to rob us Seniors. Thank you, and good luck. Barry Snyderour money; it is a scam.Save y
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Loss:
$150
Pros:
  • Talk a good game
  • Rip off pros
Cons:
  • Are cons
  • Being ripped off
  • Refused to correct problem

Preferred solution: Deliver product or service ordered

Christina L Ozu

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Verified Reviewer
| map-marker Bedford, New Hampshire

False ratings of places to rent

Went to Bryce Canyon in September and rented house in Tropic,UT using AAA website. House was rated 3'stars. We prepaid as was required. On arrival we found a decrepit, dirty, rundown ranch house with frayed linen, rotting cabinets due to leaky faucets, peeling paint, holes in walls, old food in kitchen, grease laden oven, and more The patio with barbecue grill and a view was a cracked concrete slab with weeds sprouting up, grill was rusted and grate propped by a rock, view was of cabins nearby. On complaining, AAA said it couldn't do anything because it couldn't get in touch with the house owner. $1500 for a slum. All we got was a "sorry" via email. Do not use AAA travel!!!
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Loss:
$1489
Cons:
  • False ratings that have not been vetted

Preferred solution: Apology

User's recommendation: Don't use AAA travel.

Anonymous
map-marker Buffalo, New York

Got screwed on the trip

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I took the AAA Buffalo Bills/New York football excursion from September 10 to 12th. I told my travel agent I needed the front aisle seats for bus ride down and for the football game. It was listed under special needs. I was told this was guaranteed as I have problem needs. Of course once on the trip, the tour director doesn't agree with me. She tried putting me in the middle of the bus. I complained bitterly as it stated it right on my itinerary. She finally said well I guess I can give you the two front seats that are empty. Should not have been a disagreement on that.bof course at the the game, the row goes from row 1 through 23. Told her again I needed an aisle seats. She gave me seat 22. I asked her why I didn't get seat one which is aisle. She said she's not asking people to move and walked away. Apparently she doesn't care about handicapped people. handicapped i If
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User's recommendation: If you have special needs, don't go

1 comment
Shellby Vtl

AAA Travel (yes owned by same lousy corporation) manage to book two different hotels for the same night and booked 3 hotel rooms when there was a need for only 2 at one of the destinations, all other stops were just 2.

Paul H Aoa

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Verified Reviewer

No refund AAA policy

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AAA Travel - No refund AAA policy
AAA Travel - No refund AAA policy
AAA Travel - No refund AAA policy
My wife and I booked a UK trip under the illusion we were dealing with a trusted and reputable company,AAA. We paid $9,674.23 in May at the Route 42, Union, Kentucky and wished I never dealt with them. I have Eczema and was willing to deal with the condition with medications prescribed. We were to depart on September but I noticed blisters developing on my feet. The condition grew worse with the blisters turning into open ulcers that bled profusely. It was impossible to wear shoes and I missed family gatherings over the holidays. We had no choices but to cancel until a later date after I healed. My dermatologist conducted a biopsy and it was determined to be Overactive Autoimmune Disorder. I am currently on Dupixent receiving 2 shots monthly. I am told to expect positive results in 3 months. We were under the impression our travel protection policy we purchased through AAA would take effect and refund our money. Wrong! To date received a voucher from the travel company Trafalgar for $3,997.22 leaving a deficit of $5,677.01. The explanation from the insurance company,Aon, was this was a preexisting condition not covered under terms of the policy. First off this is a separate condition from Eczema and did not occur until August. The agent filed a claim and appeal for us but to date we have not heard any response from anyone. Im 71 and running out of time to take this trip and it appears we are going to suffer over $5,000 penalty for getting sick. Youve been warned!
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Loss:
$5677
Pros:
  • Good agent
Cons:
  • Poor choice of companies providing travel services

Preferred solution: Full refund

User's recommendation: Don’t use AAA travel

henri c Sxg

Worst customer service no call back, costeore with their "arrangements"

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DontdNo call back, no follow up, promises not delivered, airport transfer with one hour window cause 6 hours for another flight and more book with them , guaranty nightmare
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Loss:
$350
Cons:
  • Everything listed above

Preferred solution: Price reduction

Amy P Pzp

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Verified Reviewer

Lost $3029, book with ANYONE else!

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Paid in full 13 months in advance. Had to cancel trip 6 months in advance. They let me cancel, implying there would be a future refund. NO REFUND, NO RESERVATION! Allianz travel insurance will not cover. Chase visa sided with travel company Lost $3029!
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Loss:
$3029
Pros:
  • You can book more than 1 year in advance
Cons:
  • Keep your money

Preferred solution: Full refund

User's recommendation: AVOID THIS COMPANY!

Bud Bgn
map-marker Tenino, Washington

Problems with AAA-Pleasant Holidays continue! They won't reply to my emails, for my newest request for a $50.00 Activity voucher credit!

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Besides an inability to get ALL travel costs broken out (exhausted all email attempts), our Oct 2023 Maui Vaca happened even after our 1st Hotel (Westin Kaanapali) cancelled and only emailed me, NOT AAA-PH's! AAA did find a Wailea condo, that should have cost less, but AAA/PH's charged more + never got a cost break-out! Back home n now need a $50.00 voucher credit NO Maui vendor would accept!!!
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User's recommendation: Call HOTELS, CONDOS, VACA RENTALS Direct!!!

Kainoa Kgd

Disappointed service

It took hours just to pay off my cruise. No thank you. Need to make appointment just to leave a deposit.
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Loss:
$100

Preferred solution: Nothing

User's recommendation: The worst cannot believe anybody uses them

Michael A Jel

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Verified Reviewer

Negative Experience

Spoke to an agent, Tonya,find another travel agent on Friday about an international trip. She said she'd get back to me by Monday. It's now Thursday and I haven't heard a thing despite a message and an email I sent. Will be going to another travel agent
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Cons:
  • Poor customer service
  • If my experience is any indication

Preferred solution: At this point no

User's recommendation: Find another travel agent

Justeen Igl

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Verified Reviewer
| map-marker Salt Lake City, Utah

The customer service representative had very little experience/information for the cruise line we wanted. I had reservations, but the price she quoted was less than the cruise company's price.

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DThe fact that she had little experience/information of the specific cruise line we wanted. Also, when I had to cancel for my husband's health reasons she quoted me a refund amount that was FAR less than we actually received. And trying to reach our AAA representative was problematic as they only have a customer service "hub" so I had to make three calls regarding the refund discrepancy before she finally returned my call. Then she said "well, I told you it was only a refund estimate". Quite a discrepancy!
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Loss:
$1

Preferred solution: a change to their policy of providing a refund quote when they have no idea what they're talking about!

User's recommendation: DO NOT do business with this company!

Resolved
Daniel K Xui

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Bel Air, Maryland

Resolved: Fraud company-

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AAA Travel - Fraud company-
Updated by user Apr 11, 2023

not clear what this company is-not clear part of AAA nation wide auto club.

Original review Apr 11, 2023
no order -waited over an hour on phone -left message ,no call back.Never received goods. Never ever use this company.
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Preferred solution: Full refund

User's recommendation: never use this company

Tonda K Rdk
map-marker Sioux Falls, South Dakota

Travel was NOTHING like what we spent money at AAA to have done.

Our trip was booked in October 2022 and travel happened mid-June 2023. Our agent, Terry (Sioux Falls), seemed eager to book; but when questions were raised, he would not respond or was inpatient. Despite having good seats booked ahead of time, we were placed in back rows. No help and misinformed about resort.
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Cons:
  • Little communication to questions once booked

Preferred solution: We don't want anything, however; it isn't good business for a travel agent to not get things correct

User's recommendation: BOOK ONLINE YOURSELVES

Anonymous
map-marker Washington, District Of Columbia

Not your father’s AAA

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If you are expecting a skilled travel agent will smoothly coordinate your trip, you will be overly disappointed. You are placed on hold endlessly, your itinerary is never clearly laid out and when you finally get the 12 separate emails you have to piecemeal the rest yourself. Pathetic. Clueless agents. Worthless service. Should have gone whole thing myself.
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User's recommendation: Don’t

Lisa M Nlw

The Travel Agents are the pits. -A complete waste of time.

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I have tried to use AAA travel agents to help plan (portions of) my trips three times now and they have been not just useless but a complete waste of time. Don't bother scheduling an appointment; they don't actually want to work to help you plan and/or they aren't competent. I can scan the internet myself, but I was looking for some advice and help. I got the feeling all times that if I had just needed their help booking, they would have been more than happy taking a cut of that - but to actually help plan, forget it. They are disinterested and incompetent.
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User's recommendation: Don't waste your time with AAA travel agents

Travel Agencies Expert Talks

How to Travel Safely During the Pandemic

Apr 2, 2021

Do you plan a trip? Uncover top travel tips during the pandemic. In this video interview, Latifah Al-Hazza, a co-founder of Femscape Sojourns and a travel journalist, explains how to safely book a trip online, how to avoid unexpected situations during travel, and what to do if your trip was canceled.

Read full article
Latifah Al-Hazza
Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

Dianna E Ufb

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Verified Reviewer
| map-marker Nurmijärvi, Uusimaa

Wouldn't stand behind what they sold.

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The resort we stayed at claimed they didn't have our reservation and charged us $750 to stay the night after we had already totally paid for our trip. They will not refund our money and AAA will not even speak to us about it anymore..
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Loss:
$750
Cons:
  • Mistakes made by agent

Preferred solution: The refund of our $750 that we had to pay for the first night we stayed at the resort.

User's recommendation: If anything goes wrong, don't rely on AAA Travel agents to help you. Once they have your money you're on your own.

Anonymous
map-marker Tampa, Florida

So disappointed as a AAA member

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My 79 year old sister and her 83 year old boyfriend, booked ten day trip to Aruba for 10k. They could not get a breakdown of the costs and were taken advantage of by AAA. They were put in a hotel 9 miles from high rises and had to take a boat to the beach that my sister could not do after a few days because of her back. Our whole family is so angry, as we have all had many trips to Aruba and believe they were taken advantage of, being they are elderly, by AAA. They return to Punta Gorda Florida tomorrow. They should not be allowed to book trips for elderly as they cannot be trusted. So disappointed as a member of AAA.Dont even consider for travel.
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User's recommendation: Don't even consider for travel

Doug H Bkn

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Verified Reviewer

Horrible Customer Service

I have been to two local AAA locations asking about travel trips/vacations. Took weeks to get back to me. Complained at both locations. Used the toll free number to book things on-line...again horrible communication. Even when management said they would call me back...no one did.
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Preferred solution: Apology

User's recommendation: Stay away

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