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Agent did not advise us of requirement to travel to a certain country, when applied for VISA it was put on hold.. Cost us a lot of money for bad or no advise from agent . The manager of the local office just gave us a run around and claims he is waiting for more info...
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Company wrote 0 private or public responses to the review from Nov 19.
1.0
I didn't like
  • Problem not resolved
  • Uninformed travel agent
#1403625
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Aaa Travel - Misleading travel info

We had issues and concerns with our Hawaiian cruise book through Pleasant Holidays from our travel agent ie: transportation from ship to airport and booking of a tour.
Company wrote 0 private or public responses to the review from Oct 28.
2.3
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
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Value for money
Website
#1390341
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Aaa Travel - Travel

Why buy insurance it doesn't pay on a trip canceled due to health reasons. Worst agent i have ever had. Will never use them again. Will be telling everyone i know about the experience.
Company wrote 0 private or public responses to the review from Oct 18.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Insurance Quality
Staff
#1384873
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Reserved 2 rooms at the Parkview Inn, Gatlinburg, Tenn. 2 diamond rated roon in tripple A's tourbook. I needed 2 rooms for my family. You would think they would put the rooms together. I had my kids with me! Instead, we we're 2 buildings apart. First room was nasty. No...
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Company wrote 0 private or public responses to the review from Oct 08.
3.0
#1376480
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Aaa Travel - Save the day

This a.m. not one but 2 flat tires. Roberto the AAA service rep called me shortly after i placed the service call. Then was there within the next few minutes. He was a delight. Had the car loaded on the flat bed & delivered to the tire place in a heart beat. I was able to salvage my work day
Company wrote 0 public responses to the review from Sep 28.
5.0
Details
Additional Fees
Customer service
Discounts and Special Offers
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1368149
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Have tried 2 days to get a one way trip tkt from Hancock, New York to Deer Park, Texas. I am way to angry to go into detail. NEEDLESS TO SAY I CANNOT GET A HEARTBEAT TO ANSWER MY CALLS FROM THE GALLERIA SECTION OF HOUSTON. I GUESS THEY ARE SO BUSY THEY NEED EXTRA...
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Company wrote 0 private or public responses to the review from Sep 25.
1.0
I didn't like
  • Trip tkt phone
#1365553
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I haven’t even started my trip. They credited my deposit to another traveler and billed more than stated to make up for it. I have no transfers from airports to hotels and vice versa during the trip, only to and from my home airport. When quoting the ‘add on ‘...
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Company wrote 0 public responses to the review from Aug 31.
2.4
#1343296
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Due to this date unable to reimburse me the $125 they charged me for service charges on three flights they have been give me the runaround the last I called them they said it was in process and that my Bank was holding it I talk to my bank and they said they are not...
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Company wrote 0 private or public responses to the review from Aug 12.
2.8
#1328041
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The agents at AAA know little to nothing about the world apart from dismal vacations to Disney properties and fat farm cruises.
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Company wrote 0 public responses to the review from Jun 25.
Anonymous
Dawn Delta

they also promise a lot more than they actually deliver. If you complain long enough, they offer you 10% off on a future crummy tour. You get the usual runaround about so and ...

1.0
#1288206
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We just got back from a Europe trip. The trip was wonderful, but the AAA travel agent did little-to-nothing to help. From the beginning of planning, it seemed as if we were bothering the agent, Lisa anytime we asked a question or had any sort of concern. She booked an...
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Company wrote 0 private or public responses to the review from May 29.
1.7
I liked
  • Cleanliness of the location
I didn't like
  • Mistakes made by agent
  • Supervisors unavailable
  • No follow up
#1267056
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