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1.9
AAA Travel online's fradulent hotel practices.
AAA Travel online's fradulent hotel practices.
AAA Travel online's fradulent hotel practices.
AAA Travel online's fradulent hotel practices.
AAA Travel online's fradulent hotel practices.
AAA Travel online's fradulent hotel practices.
Rented a 2-Bedroom condo at the Maui El Dorado in November 2021 for a week rental in January. After hitting my credit card for all charges, I arrive in Maui to find out that AAA changed my 2 Bdrm condo for a 1 Bdrm (half the size) and no longer an ocean view, the condo...
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#3296913 Review #3296913 is a subjective opinion of poster.
Preferred solution
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I was stranded on a rural road and told I had to wait six hours, desire the fact that several towing possibilities were a few miles away.

I was not told which towing business would come and AAA chose a town much farther away than many closer businesses. I paid privately and then was called by a local towing business they were trying to locate me. I receivedGet road u no calls about this Also, AAA never charged for any travel services, now there is a booking cost. Triple A is worthless. Save your money

User's recommendation: Get roadside assistance through your insurance provider or credit card.

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#3371905 Review #3371905 is a subjective opinion of poster.
Location
Christiana, Wisconsin
Cons
  • Real decline in service and increase in cost
Loss
$100
Preferred solution
Let the company propose a solution

Complete disgust with agent service

2.1
After 14 phone calls and numerous email/text messages, I am unable to resolve two issues:. First, the initial agent, I feel, missed me in hotel accommodations that would give me easier access to Port Canaveral, my point of departure for a cruise. When my cruise was cancelled, I was told I could not cancel my flight/hotel plans. This was not true. I COULD cancel, be it with penalties, but could get NO AGENT to assist me with this so that I could collect the money due to me after the cancellation penalties. Unbelievable amount of time has been spent in this FOR WEEKS with no resolution. Agents were unhelpful and, I feel, misrepresented my transactions.

User's recommendation: Don't use AAA travel services.

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#3276426 Review #3276426 is a subjective opinion of poster.
Location
Johnson City, Tennessee
New Reviewer

I went on line and checked out inexpensive flights to St. Maarten but since we hadn't traveled for a while and have been members of AAA for five years we went to our local AAA office for advice. The agent chose the same flight to St. Maarten that I had found. I thought...
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#3110570 Review #3110570 is a subjective opinion of poster.
Location
West Newbury, Massachusetts
Loss
$50
Preferred solution
Let the company propose a solution

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AAA is not renewing our membership

We have been members for at 25 years. Bought memberships for our parents as well. My husband has ALS and is completely incapacitated, and cannot help me with anything. AAA is not renewing

User's recommendation: Find a better service for your money.

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1 comment
#2081808

AAA has not contacted us. They have cancelled our membership after November.

This is so appalling.

We went years without ever using AAA, and have used their services many times since 2018, hurricane Michael. I have told all my family and all my friends what they have done to us

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#2897194 Review #2897194 is a subjective opinion of poster.
Pros
  • Idea they presented when they sold me the service

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Failure to Book My Trip

1.0
I called a Florida Office. Got a pleasant person who seemed happy to help. My trip was discussed. I was told I would hear back with options in 24 to 48 hours. After 3 days, I called in and was told there were 11 other clients in front of me and I would be getting a call ASAP with my trip plans. We are now at the 8th day, with no contact. I am moving on. It cost me time and probably money. Either the company is understaffed or the agent just does not care about doing their job.

User's recommendation: Don't Bother.

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#2845364 Review #2845364 is a subjective opinion of poster.
Pros
  • Talk a good game
Cons
  • Promise not kept
Preferred solution
Let the company propose a solution
New Reviewer

1.0
I went in to book with the Travel Agent at AAA she left the company within days of booking my vacation. I tried to get continuous help through the new Travel Agent his manager his managers manager and nobody was willing to see me to get on the phone with me or to help...
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#2704979 Review #2704979 is a subjective opinion of poster.
Pros
  • Only because i could see them face to face
Cons
  • Horrible customer service and travel agent never calls back
  • Pricing extreme
  • Overcharged me for room and pocketed the difference
Loss
$2000
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Need to change flight booked through AAA

trip was planned to start July 1,2021. My son is sick possibly with covid symptoms and I can't leave him. hopefully he will improve the following week so I would like to change to the same flight on July8, 2021. The United website said to contact you instead of going through them. I can find no other way to resolve this online. Please help!
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#2644849 Review #2644849 is a subjective opinion of poster.
Location
Lincoln, California
New Reviewer

Reservations

I need a confirmation # from Embassy Suites by Hilton Portland Downtown. I went through your booking on June 22. I called yesterday and they do not have me staying. I paid the $168.82 to AAA on that date. Could you resolve this situation for me. I want to print the confirmation out for my upcoming trip. The date of the stay isSaturday, July 34. Thank you
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#2638681 Review #2638681 is a subjective opinion of poster.
Location
Hartsville, South Carolina
Service
Aaa Travel Room Booking
Pros
  • Easy to make online reservation
Preferred solution
Confirmation
New Reviewer

Total failure with roadside assistance

1.0
Called AAA when our battery died at 8:30 on a Saturday morning. AAA totally failed us -- never responded and apparently the person in Ohio who took our call did not follow their procedures. Their complaint resolution system was supposed to resolve this within two days -- four days later, still nothing. A premier membership is a AAA is a fraud.otal waste.
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#2599852 Review #2599852 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$90
Preferred solution
Full refund

When you should give excellent customer service

I spoke to D Miller AAA Boardman, OH. About a round-trip from San Juan to Cancún. This is an important trip because we are going to celebrate the completion of the BA from YSU of my daughter. Although she told that the quote would be ready for the next day, she never did it. I just want to let you know that the trip is already booked for a family of 7 members. Your travel agency lost the sale.

User's recommendation: Book your flight somewhere else.

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#2586795 Review #2586795 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

1.0
I have been a customer of AAA for many years and received outstanding service regarding many products. However, this recent AAA Travel Department experience has been the worst experience I have ever encountered with a travel agency. AAA Travel was not supportive in...
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#2495800 Review #2495800 is a subjective opinion of poster.
Service
Aaa Travel Customer Care
Pros
  • Easy to make online reservation
Cons
  • Aaa travel uses expedia for bookings
  • Charge more than advertised price
  • Take no responsibility
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

1.4
Not sure where it went wrong.. Mostly Pre Covid. Still not an excuse. We've used AAA several times. Previous trips were great. Our Agents were great. Very involved in our interests. Constantly keeping in touch via email and phone calls. These Agents Carrie Ann, Amy and...
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1 comment
#2004816

Can’t say either or. The branch called me and did her best to make it right.

She said that it wasn’t the agents fault. She is one of her best. Maybe she was having a bad day. She will talk to her and address the issues.

She said that they are very over worked and under staffed because of COVID. Understood. But, it’s still one customer at a time etc. the branch manger wants me to come in next time and the will delivery the best customer service I have ever seen or experienced.

Not sure if that will happen any time soon. Again, we had done most of if not all the leg work. The agent didn’t really have to much to do for us. Like anyone else maybe a credit on future travels would have been in order.

Maybe. Free rental car for a day. Some kind of voucher.

I guess the best you can ask for was an apology. Of what we had expected but we have moved on.

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#2467747 Review #2467747 is a subjective opinion of poster.
Service
Aaa Travel Vacation Package Booking
Pros
  • Talk a good game
Cons
  • Mistakes made by agent
Preferred solution
Not sure, Because of COVID. Should be an excuse. Price reduction, upgrade etc... Communication!!!!!! Ill let AAA decide on how you want to move forward.

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Verified Reviewer New Reviewer

1.0
AAA Travel - Yelling worker
I need to file a formal complaint! I had an altercation with a worker from AAA, I was in an emergency situation and needing to leave my home to pick up my son from school. I rushed to my car only find the AAA worker blocking me in my space. I expressed to him that I...
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#2378481 Review #2378481 is a subjective opinion of poster.
Location
Lake Worth, Florida
Service
Aaa Travel Customer Care
Preferred solution
Let the company propose a solution

Ridiculous

1.0
Why do I have to sit on hold forever to confirm a flight and get my tickets? And to be told--MAYBE my tickets will be issued? It's 2020. Can't we do it all online. WTF. Your online hold music IS INSANE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Its a guy saying da da da da over and over ten million times. Way to stress the consumer out.
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#2261148 Review #2261148 is a subjective opinion of poster.
Location
Wrightwood, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

1.0
AAA used to be reputable. Now they subcontract their travel to other travel agencies .. and if things go wrong you cant reach the other agencies and AAA does not advocate for you.. they just blame the other agency. I lost almost $2k on a trip when it was cancelled due...
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#2260898 Review #2260898 is a subjective opinion of poster.
Service
Aaa Travel Customer Care
Pros
  • Talk a good game
Cons
  • Take no responsibility
Preferred solution
Refund

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