AAA Travel
AAA Travel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AAA Travel has a 1.8 star rating from 75 reviews, with about 30% likely to recommend and an unfavorable score of ~83%; consumers are mostly dissatisfied.
Positive Feedback
Some customers praise easy online reservations and occasional helpful roadside or travel agents, and a few report prompt battery or towing service.
Negative Feedback / Risk Areas
- Persistent complaints about poor customer service and unresponsive agents reflected in many AAA Travel reviews.
- Frequent reports of no refunds, delayed refunds, and billing problems including hidden fees and disputed charges.
- Travel bookings issues: misbooked rooms, bait-and-switch offers, and agents not honoring promises affecting membership trust.
Key Takeaways for Future Customers
- Expect to document everything and follow up persistently for refunds or dispute resolution.
- Confirm cancellation and refund terms before paying and monitor billing closely.
- Consider alternative travel agents if you need reliable, proactive customer service for high‑cost trips.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AAA Travel has a 1.8 star rating from 75 reviews, with about 30% likely to recommend and an unfavorable score of ~83%; consumers are mostly dissatisfied.
Positive Feedback
Some customers praise easy online reservations and occasional helpful roadside or travel agents, and a few report prompt battery or towing service.
Negative Feedback / Risk Areas
- Persistent complaints about poor customer service and unresponsive agents reflected in many AAA Travel reviews.
- Frequent reports of no refunds, delayed refunds, and billing problems including hidden fees and disputed charges.
- Travel bookings issues: misbooked rooms, bait-and-switch offers, and agents not honoring promises affecting membership trust.
Key Takeaways for Future Customers
- Expect to document everything and follow up persistently for refunds or dispute resolution.
- Confirm cancellation and refund terms before paying and monitor billing closely.
- Consider alternative travel agents if you need reliable, proactive customer service for high‑cost trips.
Media from reviews
Albuquerque, New Mexico
Poor Customer Service
For almost 5 months, I have been trying to get a refund request taken care of and it still has not happened. You get the run around when trying to get a hold of someone and nothing but lip service. I will not use them again.
User's recommendation: DO NOT USE
Albuquerque, New Mexico
Poor customer service.
After 5 months of going back and forth with numerous people (get bounced around) on trying to obtain a refund I still have not received it. Been told for 2 months now that the request has been submitted -- may be but still not posted yet.
No faith whatsoever in AAA Travel. Will never work with them again.
User's recommendation: NEVER DEAL OR TRUST AAA TRAVEL
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brandywine, Maryland
Extremely Disappointed And
Usually, things go well with AAA, but not this time. Stranded for 7 hours with zero help.
The first tow came with a flatbed and refused to take the van. The second dispatch was never dispatched as promised. The third tow said he was running late but then never showed. I finally had to pay out-of-pocket $325 and call a local tow company to get my vehicle.
There was no communication whatsoever with AAA. This has tarnished my feelings towards them and I may need to cancel my company's relationship with them.
The worst part is, I missed a funeral because of it. There's no excuse for what happened; it's just poor business.
Preferred solution: Full refund
User's recommendation: Good luck.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mobile, Alabama
Roadside
The company AAA never contacted me at all. Just shows how much they appreciate your business and trying to rectify problems. Very disappointing
I was told that it would be almost 2 hours before someone would arrive. She offered no help or means of assistance. Her attitude was terrible. If you don't like your job, find another one, but if you are working in customer service, you need to change your attitude.
This company has definitely changed. Their main concern is signing up as many people as they can, but they need to take care of their current customers first.
If my 80-year-old parents were treated this way, I would be livid. AAA, please go back and listen to the conversation and train your employees better.
- Cheap membership prices
- Does not fulfill their promises or obligations
Preferred solution: Price reduction
User's recommendation: Stay away from this company. Very rude Customer Service reps
Accidentally paid again for a membership when I already had one
Paid 100$ on accident when I already had a membership so I want my 100$ back tbh I need it rn I paid my 125$ I was supposed to pay but I need my 100$ back asap please thankyou I have stuff to do tbh why I need it back didnt mean to pay that only meant to pay the 125$ I owed please understand 
User's recommendation: Don’t accidentally pay for something you already have
Miami, Florida
Agent sold us travel insurance, which is totally worthless. We lost not only the cost of the travel insurance but our $900 deposit when we had a medical problem and couldn’t go on the cruise. I though
The travel agent told us that the insurance would cover all the cost of the trip if we had to cancel for medical reasons it turns out thats not true turns out not only is the insurance price not refundable. Also, our deposit is not refundable.
This is nothing but malpractice of a travel agent.
I highly recommend using somebody else other than AAA or else fire the agent in question one , shes doing a terrible job her name was Tammy. At the AAA travel agency in Venice, Florida.
User's recommendation: Do not use this agent no, I’m not
Waiting for the outcome
I had a major problem while staying at a Hilton hotel booked thru AAA. Hilton only cleaned our room 1 time in 6 days we stayed at Hilton garden inn Arcadia.
I provided all my information to a AAA representative and I am now waiting for a response regarding my lack the service I paid for.
I expected a decent stay whenever I stay at a Hilton property. A terrible experience.
Orlando, Florida
False advertising
Got a flyer for a new member perk and did not get what I was promised...lack of communication from rep.
User's recommendation: Don't bother...do it yourself
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
Still paying for AAA Travel's mistakes and incompetence.
They never returned my calls as promised or took any corrective action. I despise them.
AAA Travel is not the AAA of yore. An absolute parade of incompetence, miscommunications, and vanity. ***
- Zero pros
- Irresponsible
- Unresponsive
- And incompetent
Preferred solution: Apology
User's recommendation: AVOID AAA AT ALL COSTS!
Rignano Flaminio, Rome
Stolen credit card.
I am in vacation in Rome,Italy. Yesterday my wallet was picked pocketed in the train station.
I am reporting my AAA Visa card stolen. Please stop all transactions.
You can reach me by my number 786 - 803-**** or my e mail . Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCalled for roadside assistance for battery start! Was told that I had used up my calls for the year and that I would be charged 100 dollars to get someone out to charge the battery!
Bought a new battery from them in November of last year! Not even a year old!
They told me that I could have it towed to ( the car) AAA service center and if it was determined that the battery was defective then they would replace it and refund me 100 dollars!
Its been my experience that any work Ive had done in the past with AAA has proven to be very costly! And in some instances the problem has not been resolved!!!
User's recommendation: Do the research before sighing up!
Service
Service was phenomenal. Any problem that I have had AAA has always done a great job. Will recommend to everyone I know.
Indianapolis, Indiana
Battery
My battery had died and it was in the evening, it was very easy to ask for an appointment online and they were there within 30 minutes
Travel Agencies Expert Talks
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Rock Springs, Wyoming
How long you must wait for a tow
Ive been waiting since 6:30am mountain standard time for a tow truck it is now 10:00am and they are telling me another 2.5 hours before someone is coming. I have a Premier Membership RV.
So we pay a pretty penny. Not only that but transferred to 10 different representatives. No only am I losing wages but so is my husband. May lose my memberships.
Hence I have 8 other memberships for Premier AAA not with RV included. She maybe worn down but shes my daily driver.
User's recommendation: May look in to another auto membership
NC road conditions
The representative was wonderful; gave me the exact information I called for in a short time. The trip was exactly as he had told me to expect.
I thank AAA for helping me by phone when the local office was closed.
I am a Happy Consumer!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRude and horrible service
We have a member of AAA since 1969, 55 years long and we have a AAA battery installed in our call 10 months ago, August 2023 and it has already died. We called AAA and a service tech came out and tested it and said it was completely dead and needed to be replaced.
I told him it was less than a year old and he said, on no worries it is fully covered under warranty, and it will be replaced at no charge to you. Only he did not have the battery on his truck and said we would need to wait until they got one in stock and call them back. I called then the next week and went through the same entire process and another tech came out and told me the same exact thing and neither did he have a battery on his truck and said we must try again. We tried again for a third time and were told a tech was on the way and would be here shortly.
Then I received an automated call saying they were running behind and someone would call me shortly to update. 6 hours passed and no one called, and they were then closed. I called again today, and they sent a tech out and he said the battery was not under warranty and it would cost 213.99. I told them that is not what we were told, and he said that is all he could do.
This is for my mother who is 82 years old and needs her car to get around. I have the conversation recorded by the tech that told me it was under warranty, but they still said it was not and we had to pay for it. We will never use AAA again and will cancel our memberships.
I tried to cancel and get a refund and they were very rude and refused to refund me. I called my bank and informed them what happened and they they disputed the charge, refunded my money and charged AAA back!
User's recommendation: Avoid AAA they are nothing but a scam!
About
Aaa Travel is a federation of affiliated automobile clubs. It specializes on providing a wide range of services such as car insurance, emergency roadside assistance, vehicles distribution and many more. Each AAA club is an independent organization with its own rules and standards. Aaa Travel focuses on providing bonuses to clients during their overseas travels. The company issues a large number of publications that include AAA tour books and AAA paper maps. Additional services that the federation provides are car and hotel reservations, travel products distribution and toll free customer support.
AAA Travel is ranked 140 out of 2317 in Travel Agencies category
Asia, USA
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55 year customer lost over a battery.. Once upon a time Kmart lost a customer...
Where are they today. Thanks for the review/warning.