AAA Travel - Cruise Booking Review from Fort Lauderdale, Florida
I book for A Mexico trip fit myself and my frieds. I clearly asked for a room with a window.
They booked me an interior room. I tried to call to get an upgrade or leave the ship . Agents in including their managers left us hanging on the cruise with out a phone call and didn't even try to reach us about our inconvenience. I send them an email to reach me out during and after the trip !
They said they will call us for an apology or something to makes us forget the bad experience ! Again they didn't even care to call us back !!!
They did not even care the survey /tell us . Such a bad bad bad Custumer service !
Reason of review: Not as described/ advertised.
Location: Fort Lauderdale, Florida
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